§ A720-13. Local office.

During the term of this franchise, and any renewal thereof, the company shall maintain a local business office or agent, which need not be within the Township's boundaries, for the purpose of receiving, investigating and resolving all complaints regarding the quality of service, equipment malfunctions and similar matters. Such local business office shall be open during normal business hours, and in no event less than 9:00 a.m. to 5:00 p.m., Monday through Friday. Telephone response for such purposes as mentioned herein will be provided by the company's representative or agent 24 hours per day. The telephone number and address of the local office shall be listed in applicable telephone directories and in correspondence from the company to the customer.